Your Questions, Answered
Frequently Asked Questions
What is The Selene Ritual?
What is The Selene Ritual?
The Selene Ritual is a sleek, minimal clitoral massager designed for targeted, deep, grounding sensations. Engineered for intentional self-pleasure, it invites you to explore your arousal safely and luxuriously, accompanied by our signature ritual book for a fully guided journey.
Is the massager body-safe?
Is the massager body-safe?
Absolutely. Your intimate health and peace of mind are our priority. The massager is crafted from premium, smooth, skin-friendly ABS, ensuring a comfortable and completely body-safe experience.
Can I use it in the bath or shower?
Can I use it in the bath or shower?
Yes. The Selene Ritual features a fully waterproof design, making it safe to use in aquatic environments and incredibly easy to clean after your moments of release.
How do I charge The Selene Ritual?
How do I charge The Selene Ritual?
No batteries are needed. The Selene Ritual is completely USB rechargeable. A full charge takes approximately 2.5 hours and provides up to 1 hour of continuous, powerful vibration.
Will my order arrive discreetly?
Will my order arrive discreetly?
We deeply respect your privacy. Every order is packaged with the utmost care in completely plain, unbranded packaging, ensuring absolute discretion from delivery to unboxing.
What are your shipping rates and delivery times?
What are your shipping rates and delivery times?
We proudly offer free shipping on all orders—no promo code required. Normal delivery times are 2-7 business days for most products, with a maximum of 10 business days.
What is your return policy?
What is your return policy?
We offer a 14-day return policy. To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging, along with your receipt or proof of purchase.
What if my item arrives damaged or defective?
What if my item arrives damaged or defective?
Please inspect your order upon reception. Contact us immediately at support@selene-co.com if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
How do I initiate a return or exchange?
How do I initiate a return or exchange?
Reach out to us at support@selene-co.com to start your return. If accepted, we will provide a return shipping label and clear instructions on how to send your package. For exchanges, the fastest method is to return your current item and make a separate purchase once accepted.
When will I receive my refund?
When will I receive my refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, you will be automatically refunded on your original payment method. Please remember to allow some time for your bank or credit card company to process and post the refund.